Checklists and feedback improve emergency care
Monday, 10 February, 2014
The introduction of checklists and better feedback for ambulance crews as part of a national quality improvement project has significantly improved the standard of care for heart attack and stroke patients across England, a major new study has shown.
Timely treatment given by ambulance clinicians before a patient reaches hospital is a major factor in their chances of survival and recovery. Paramedics are using standardised packages of assessment and treatment known as ‘care bundles’ for these and other emergency conditions.
For heart attack, it involves: taking verbal pain scores; giving aspirin; administering a drug called glyceryl trinitrate (GTN); and offering pain relief. For stroke it includes: the FAST (face, arm, speech, time) assessment; a blood glucose reading; and a blood pressure reading.
Crucially, these care bundles should be followed in full whenever a heart attack or stroke is suspected. Until recently, there was widespread geographical variation between English regions in how consistently these steps were followed.
Researchers from the University of Lincoln, working with East Midlands Ambulance Service together with all English ambulance services, have led a national quality improvement programme, the Ambulance Services Cardiovascular Quality Initiative (ASCQI), to attempt to address these regional disparities.
This type of project known as a Quality Improvement Collaborative (QIC) - has been used in some healthcare sectors for more than 25 years. However, this was the world’s first large-scale national QIC focussed on ambulance clinicians. It encouraged frontline staff, and their management, to introduce small procedural changes, such as checklists, aide memoires, and individual and group
The first full analysis of the project’s results (published January 2014) in the international online academic journal Implementation Science, shows statistically significant improvements in all 11 ambulance trusts who completed the project. Professor Niro Siriwardena, from the School of Health and Social Care at the University of Lincoln, led the project.
The study examined the period between January 2010 and February 2012. Across England overall, the percentage of emergency cases where care bundles were delivered in full increased from 43% to 79% for heart attack and from 83% to 96% for stroke.
Detailed analysis suggested the introduction of checklists and other aide memories, coupled with better mechanisms for feedback for frontline staff, had the most profound impact.
