Praise for 'first class' service and ambulance ‘angels’
Monday, 05 September, 2016
The region’s ambulance service has received an A* in its latest patient survey results.
“Outstanding”, “first class” and “cared for greatly” were some of the comments from respondents to a questionnaire.
Almost 100 people responded to the July patient experience survey with 100% saying they were very satisfied, satisfied, or fairly satisfied with the service they received.
The results also show that 98% of respondents rated the handling of their 999 call as very acceptable or acceptable and 91.6% said the length of time they waited for a response was very acceptable or acceptable.
Top marks were also given by patients who said they were treated with privacy and they trusted ambulance staff 100%.
Sandy Brown, Director of Nursing and Clinical Quality for the East of England Ambulance Service NHS Trust (EEAST), said: “These are another set excellent of patient survey results and echo the recent outstanding care rating we received from the Care Quality Commission (CQC).
“We value all feedback from our patients and these fantastic comments are a testament to the hard work and dedication of all of our staff.”
A patient in south west Essex said: “I found the ambulance service to be very good and is second to none for quality of care.”
A patient in west Hertfordshire said: “Your ambulance and paramedic staff are angels. I couldn't have wanted anyone else to look after me the way they did.”
A south Cambridgeshire patient added: “Your paramedics were kind and courteous and very efficient.”
The full report is published here http://www.eastamb.nhs.uk/about-us/patient-surveys.htm
Meanwhile the Trust has begun #ThankYouThursday on social media, sharing excerpts of thank you messages from patients and their families.
Sandy added: "We know how hard our staff and volunteers work every day to make positive contributions to excellent patient care. When you read heartfelt messages from those who have felt that impact, you can't help but stop and think about the difference our teams make in helping people in their hour of need."
